"Best Buy" Extended Warranty Packages. Fraud Or What? Read Through This Story
There I am sitting still at the Geek Squad counter at the Best Buy in Coquitlam. I'm waiting around to pick up my computer which had been loaded with Norton 360 and working out a concern with a content blocker. The sales rep is scratching down numbers attempting to sell a couple next to me 3 computers for their kids for Christmas season.
Ok Sir - he states. So you're looking at this total price $89 for Norton 360 $20 for recovery discs x 3, additionally $30 each for a 2 year extended warranty package. Therefore that's $90 TOTAL for the 2 years extended warranty which will cover ALL THREE COMPUTERS.
$30? Excuse me? Did I hear that right?
I lean in a tad bit more so I could hear the pitch too. He repeats the figures back to the wife who is computing all of the totals and repeats $30 x 3 for a two year extended warranty for all three computers.
What the heck? I interrupt the sales pitch.
Excuse me, sorry to meddle in, however did I just hear you say that a two year extended warranty is $30?
Yes that is really correct he states. My manager approved that.
Really? I say. You mean the same lady that just charged me $190 for a 3 year extended warranty?
I call the lady over and display her my bill. What type of business are you people running here? I say.
And so let me get this straight... A 2 year extended warranty for THREE personal computers is $90 and a 3 year extended warranty for ONE personal computer is $190?
I ask to speak with the General Manager and the lady sets off for around 15 minutes.
She comes back and says that the General Manager has offered me a 50% price drop on my extended warranty package. I ask to talk to him myself and she is gone for another 10 minutes. By this time I'm pondering to myself, these people are total scammers.
The General Manager comes over and I put out my hand to shake his hand and then he looks at me with this stern look and draws an Arnold Schwarzenegger "HE MAN" grip and almost crushes my hand. He takes this really stern stance like we're gonna have a "scrap" or something.
What exactly is this - intimidation tactics at the "Best Buy" in Coquitlam - I'm pondering?
He proceeds to offer me a $50 refund and gets into this volume buying spiel and tells me that if I order 3 computers I will get this type of bargain as well. By this time - I'm thinking to myself, these people are total cons. And so I proceed to the checkout to re-crunch the numbers in my head to try and figure what has just gone down.
I call the General Manager once again and say - Did I hear you just offer me $50 off when you're Manager just given me 50% discount?
$50.....50% - I must have gotten the numbers confused he says.
I don't think so. I request a full refund. All I can say is BUYER BEWARE!! If I hadn't encountered it myself I would have never assumed it could happen for real.
What I believe to be the case is that the sales managers are trained to eye up the buyer - look at their clothes, their footwear and their jewelry to determine what they feel they could scam for each deal and what they can get away with. It seems that at the Best Buy in Coquitlam - a 2 year warranty can go for as low as $30 if you're a couple buying 3 computers and if you're a business man donning a Rolex, you can expect to be billed $190 for 3 years. WOW!
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